Orders over $200 get free shipping
Policies

Shipping, Returns & Storage

Everything you need to know about how your order gets to you, our guarantee, and how to store your research materials.

Shipping

  • Same-day dispatch: Orders placed before 2 PM CT ship the same business day.
  • Carriers: USPS or UPS, fully tracked.
  • Flat rate: $20 per order, anywhere in the US.
  • Free shipping: Automatically applied on orders over $200.
  • Discreet packaging: Plain, unbranded outer packaging. US addresses only.

Returns & Guarantee

Due to the nature of research materials, all sales are final once shipped. However, we stand behind every vial:

  • Damaged or defective on arrival? Contact us within 48 hours at [email protected] with your order number and a photo.
  • We'll ship a replacement free — no questions, and no return shipping required.

Storage Guide

Proper storage preserves compound integrity for research:

  • Lyophilized (powder) peptides: Store in a cool, dark place away from light and heat. For long-term storage, keep frozen. Most lyophilized peptides remain stable for extended periods when kept dry and cold.
  • After reconstitution: Store reconstituted peptides refrigerated at 2–8°C. Use bacteriostatic water to extend stability and avoid repeated freeze-thaw cycles.
  • Bacteriostatic water: Store at room temperature; once opened, refrigerate and use within the manufacturer's stated window.
  • Reconstitution help: Use our free peptide calculator to determine exact reconstitution and dosing for your protocol.

Bulk & Institutional Orders

Quantity discounts apply automatically: 10% off any item at 3+ units, free shipping over $200, and 20% off the entire order over $1,000. For institutional or research-facility pricing, contact us for a custom quote.

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